UX/UI Designer — Tata Consultancy Services (TCS)
Oct 2022 – Present- Design enterprise healthcare workflows, operational dashboards, and reporting experiences used by global business and operations teams.
- Supported platform growth from roughly 50 to 2,000+ global users by improving workflow visibility and reducing friction in core operational tasks.
- Redesigned the invoice cancellation workflow, simplifying a multi-step exception-handling process and improving visibility into processing status.
- Planned and conducted formal usability testing sessions with end users to validate workflow and dashboard designs, feeding findings back into iterative refinements.
- Built and maintained a reusable design system, improving design consistency and delivery speed across multiple application modules.
- Contributed hands-on frontend development using Angular and managed code changes through Git/GitHub, reducing design–dev handoff friction.
- Used AI-assisted research synthesis to accelerate analysis of stakeholder feedback, and AI coding assistants to rapidly prototype interaction patterns before handoff to engineering.
- Recognized with a Best Team Award and an On-the-Spot Award for delivery contributions in Agile environments.